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About Us

Welcome to Family No Borders!

“We believe there shouldn’t be a border between family members.”

At FamilyNoBorders.com, our mission is to make shopping for your family easier, especially for Afghan families, no matter where they are. We understand the unique challenges Afghan families face, whether they’re living in Afghanistan or abroad, and we aim to provide an efficient, reliable, and customer-focused solution for all your grocery and household needs.

Our Purpose:

  • Convenience for Afghan Families: We cater to families who want to support their loved ones in Afghanistan by providing essential groceries and household items, all from the convenience of your device.
  • Quality Products: We carefully select high-quality groceries, personal care products, and household essentials. Whether you’re ordering from inside or outside of Afghanistan, you can trust that our products meet the highest standards.
  • Easy Online Shopping: From browsing our extensive selection to completing your order, we’ve designed a smooth and simple shopping experience. Whether you need family packages tailored for different household sizes or individual items, our platform allows you to shop with ease.

    How We Help:

    • Support Afghan Immigrants Abroad: Many of our customers are Afghan immigrants living in the US, Canada, Europe, or Australia, who want to ensure their families back in Afghanistan receive the essentials they need. We provide the means for you to order directly from our website and have products delivered to your family’s door in Afghanistan.
    • Reliable Delivery in Afghanistan: We offer delivery services to cities across Afghanistan, ensuring that your loved ones receive groceries and essentials no matter where they live. Currently, our services are available in Kabul, with plans to expand to more cities soon.

    Future Plans:

    • Expanding Product Range: Our team is continually working on expanding our selection of products to meet the growing needs of our customers. We are committed to providing more variety and ensuring that our customers have access to a full range of items, from fresh produce to household essentials.
    • More Delivery Locations: While we currently deliver within Kabul, we are actively working on extending our delivery network to other cities across Afghanistan.
    • Discounts and Promotions: We regularly offer promotions, discounts, and special offers to help make shopping more affordable for families. By signing up on our website, you can receive exclusive discount codes and updates.

      Join Our Community:

      • Stay Updated: Follow us on social media to get the latest news, product updates, and special offers. Sign up on our website to receive exclusive promotions directly to your inbox.
      • Customer-Centered Service: Your satisfaction is our priority. We listen to our customers' feedback and are always working to improve our services. If you have any questions or suggestions, our customer service team is here to help.

        Our Vision: We aim to be a trusted partner for Afghan families around the world, ensuring that your loved ones in Afghanistan have access to quality products with reliable service. FamilyNoBorders.com is more than just an e-commerce site; we are a community-driven platform that believes in connecting families across borders.

        Our Addresses:

        • US: 10764 Carmel Mountain Rd. San Diego, CA 92129
        • Afghanistan:
          • Kabul:
            • Office: Qoa-e-Markaz Bagram Bastan Market #34
            • Sarak-e-Awale Porozhe Taimani (Habib Arsalan Wholesaler)
          • Kandahar: Coming Soon
          • Herat: Coming Soon
          • Mazar-e-Sharif: Coming Soon
          • Jalalabad: Coming Soon
          • Bamian: Coming Soon

        How to Use FamilyNoBorders.com?

        1. Visit the Website:

        • Start by visiting FamilyNoBorders.com. You’ll find a wide range of groceries, household essentials, and family packages designed to meet your needs.

          2. Browse and Add Products to Cart:

          • Explore the different product categories by clicking on Products, Discounts & Deals, or Family Packages in the header.
          • Once you find a product you like, click on it to view the details, select your quantity, and click Add to Cart. Continue adding items until you're ready to checkout.

            3. View Cart and Apply a Discount Code:

            • Click the Cart icon in the upper right corner to review your selected items.
            • If you have a discount code, enter it in the Discount Code field and click Apply. The discount will be applied to your total.

              4. Proceed to Checkout:

              • Once you're ready, click the Checkout button to start the payment process.
              • To proceed to checkout, you must be logged in. Please enter your email address to receive a confirmation number, which you will need to input to complete the login process.
              • You’ll be prompted to enter your shipping and billing details.
                5. Enter Shipping/Delivery Address:
                • In the Shipping/Delivery Address section, enter the correct Afghanistan address where the products should be delivered. FamilyNoBorders.com delivers only within Afghanistan, so ensure that this address is accurate.
                • The phone number is mandatory for the shipping/delivery address to ensure successful communication regarding your order.
                6. Enter Billing Address:
                • In the Billing Address section, do not enter your Afghanistan delivery address here. The billing address must be the one associated with your credit or debit card or any other payment method you are using. This address can be different from the shipping address but must match the address linked to your payment method.
                7. Payment Options:
                • FamilyNoBorders.com offers a wide range of payment options for your convenience:
                  • Apple Pay: If you're using an Apple device, the site will automatically detect Apple Pay and give you the option to pay seamlessly by using Face ID, Touch ID, or your passcode.
                  • Google Pay: If you're on a supported device, Google Pay will also be automatically offered, allowing you to complete your transaction with a simple tap and authentication.
                  • Amazon Pay: If you prefer Amazon Pay, you can select it during checkout. You'll be directed to sign in to your Amazon account to authorize the payment, using the payment method saved in your Amazon account.
                  • PayPal: For those using PayPal, you’ll be redirected to the PayPal sign-in page to complete the transaction. If you don’t have a PayPal account, you can still pay using a debit or credit card by clicking More Options on the PayPal page and entering your card details as a guest.
                  • Venmo: Venmo is also available. Select Venmo at checkout, and you'll be prompted to authorize the payment via your Venmo account.
                  • Credit/Debit Cards: You can always pay directly by entering your credit or debit card information. Select the Credit/Debit Card option and ensure that your billing address matches the address associated with your card.
                  • Other Payment Methods: If none of the above options are selected, click the Checkout button to explore more payment methods, including the option to pay via debit or credit card.
                8. Important Note About Billing Address:
                • When entering the Billing Address, make sure it matches the address associated with your payment method (credit/debit card, PayPal, etc.). This is crucial for successful payment processing. Do not use the Afghanistan shipping address here, as this will lead to payment issues.
                9. Review and Confirm:
                • Review all the details carefully: your products, shipping address (Afghanistan), billing address (associated with your card), and the total cost.
                • Confirm that any discount codes have been applied.
                10. Place Your Order:
                • Once everything is correct, click Place Order. A confirmation email will be sent with your order details, and you’ll receive updates on the status of your shipment.
                11. Delivery and Follow-Up:
                • Your order will be processed and delivered to the Afghanistan address you provided. Check your email or account for updates on the delivery status.