1. What is FamilyNoBorders?
Answer: FamilyNoBorders is an e-commerce platform dedicated to helping Afghan families connect and support each other by providing easy access to quality groceries and household essentials. We focus on delivering products to families in Afghanistan while also offering a seamless shopping experience for Afghan immigrants living abroad. Our mission is to eliminate borders between family members, ensuring that loved ones receive the support they need, no matter where they are.
2. How do I create an account?
Answer: To create an account, click on the "Sign Up" button at the top right of our homepage. Enter your email address, create a password, and fill in your details. You'll receive a confirmation email to verify your account.
3. How can I reset my password?
Answer: Click on the "Forgot Password" link on the login page. Enter your email address, and we’ll send you instructions to reset your password.
4. What payment methods do you accept?
Answer: We accept various payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
5. Can I use multiple discount codes in one order?
Answer: Currently, only one discount code can be used per order. If you have multiple codes, please use the one that offers the greatest savings.
6. How do I track my order?
Answer: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our Order Tracking Page.
7. What is your return policy?
Answer: We accept returns on most items within 30 days of delivery. Items must be in their original condition. For more details on how to process a return, visit our Returns Info page.
8. How do I cancel or modify my order?
Answer: To cancel or modify your order, please contact our customer support team as soon as possible or sending email to admin@FamilyNoBorders.com. Once an order is in processing or has been shipped, we may not be able to make changes.
9. What should I do if I received a damaged or incorrect item?
Answer: Please contact our customer support team immediately with your order number and a description of the issue. We will work to resolve the problem and ensure you receive the correct items or refund.
10. Do you offer gift cards?
Answer: We are currently working on introducing gift cards to make your shopping experience even more convenient. This feature will be available soon, allowing you to purchase and send gift cards to friends and family. Stay tuned for updates!
11. How can I contact customer support?
Answer: You can contact our customer support team via email at admin@FamilyNoBorders.com or by filling out the contact form on our Contact Us page.
12. Can I change my delivery address after placing an order?
Answer: Yes, if your order has not yet been processed or shipped, please contact our customer support team as soon as possible to update your delivery address.
13. What areas do you deliver to?
Answer: Delivery charges vary based on your location and the size of your order. You can see the delivery fee during checkout before finalizing your purchase.
15. How do I use a promotional code?
Answer: Enter your promotional code in the "Promo Code" field during checkout. The discount will be applied to your order total.
16. Do you offer subscription services for regular deliveries?
Answer: We are currently working on adding subscription services for regular deliveries. This feature will be available soon, allowing you to set up recurring orders for your favorite products. Stay tuned for updates and more information!
17. What is your policy on out-of-stock items?
Answer: If an item is out of stock, we will notify you via email and provide an estimated restock date. You can choose to wait for the item or select a replacement product.
18. How do I update my account information?
Answer: Log in to your account and go to the "Account Settings" section. Here, you can update your personal information, delivery address, and payment methods.
19. How can I provide feedback about my shopping experience?
Answer: We value your feedback! Please send your comments and suggestions to admin@FamilyNoBorders.com or fill out the feedback form on our Contact Us page.
20. How does the "Buy with EBT" option work?
Answer: We are currently working on implementing the "Buy with EBT" feature to enable customers to use their EBT (Electronic Benefit Transfer) cards for online purchases. This feature will allow you to pay for eligible grocery items using your EBT benefits. We are in the process of finalizing the legal and technical requirements to support this option. We will provide updates on its availability as soon as it is ready. For more information or updates, please check our EBT Information page.
21. Do you have a mobile app for FamilyNoBorders?
Answer: We’re excited to share that our team is hard at work developing a mobile app to make your shopping experience even more convenient! While we don’t have it available just yet, we encourage you to subscribe to our newsletter for the latest updates. By subscribing, you’ll be the first to know about our upcoming promotions, including an exclusive discount for launching our app!
22. How can I get the $25 discount on Family Packages?
Answer: Getting the $25 discount on our Family Packages is easy! Simply select the family package that best suits your needs while shopping on our website. At checkout, be sure to enter the FamilyNoBorders discount code in the discount section to apply the $25 discount. This offer is available for all family packages, making it the perfect time to stock up on essentials for your family! Enjoy free delivery on your order, and happy shopping!
23. How can I get the discount on Mumtaz 50kg flour?
Answer: To get the discount on Mumtaz 50kg flour, you have two options! You can either click on the Get Free Flour button on the discount page, where you’ll find a countdown timer indicating the limited time for this promotion, or you can search for Mumtaz Flour 50kg directly on our website. Once you’ve selected the product, just add the code FREEFLOUR in the discount section at checkout to receive your discount. Don’t miss out—this offer is available for a limited time only, so act fast and enjoy quality flour for your kitchen!
24. In what cities is FamilyNoBorders available?
Answer: Currently, FamilyNoBorders is available in Kabul. If you’re interested in having our services in your city, we’d love to hear from you! Please subscribe to our newsletter and send us the name of your city. We’re planning to offer a huge promotion once we expand our services to your area, so stay tuned for exciting updates!
25. Why do you need payment information for the process if it's free?
Answer: We request payment information during the checkout process to streamline your experience and prepare for any future purchases. While the current offer may be free, having your payment details on file allows us to process any applicable charges quickly and efficiently for subsequent orders. Additionally, the payment information is required even for free offers to help us practice and improve our quality. This process allows us to verify orders and ensure a seamless experience for our customers. Your information helps us maintain high standards and enhance our service. Thank you for understanding!
26. How to Use FamilyNoBorders.com?
1. Visit the Website:
- Start by visiting FamilyNoBorders.com. You’ll find a wide range of groceries, household essentials, and family packages designed to meet your needs.
2. Browse and Add Products to Cart:
- Explore the different product categories by clicking on Products, Discounts & Deals, or Family Packages in the header.
- Once you find a product you like, click on it to view the details, select your quantity, and click Add to Cart. Continue adding items until you're ready to checkout.
3. View Cart and Apply a Discount Code:
- Click the Cart icon in the upper right corner to review your selected items.
- If you have a discount code, enter it in the Discount Code field and click Apply. The discount will be applied to your total.
4. Proceed to Checkout:
- Once you're ready, click the Checkout button to start the payment process.
- To proceed to checkout, you must be logged in. Please enter your email address to receive a confirmation number, which you will need to input to complete the login process.
- You’ll be prompted to enter your shipping and billing details.
- In the Shipping/Delivery Address section, enter the correct Afghanistan address where the products should be delivered. FamilyNoBorders.com delivers only within Afghanistan, so ensure that this address is accurate.
- The phone number is mandatory for the shipping/delivery address to ensure successful communication regarding your order.
- In the Billing Address section, do not enter your Afghanistan delivery address here. The billing address must be the one associated with your credit or debit card or any other payment method you are using. This address can be different from the shipping address but must match the address linked to your payment method.
- FamilyNoBorders.com offers a wide range of payment options for your convenience:
- Apple Pay: If you're using an Apple device, the site will automatically detect Apple Pay and give you the option to pay seamlessly by using Face ID, Touch ID, or your passcode.
- Google Pay: If you're on a supported device, Google Pay will also be automatically offered, allowing you to complete your transaction with a simple tap and authentication.
- Amazon Pay: If you prefer Amazon Pay, you can select it during checkout. You'll be directed to sign in to your Amazon account to authorize the payment, using the payment method saved in your Amazon account.
- PayPal: For those using PayPal, you’ll be redirected to the PayPal sign-in page to complete the transaction. If you don’t have a PayPal account, you can still pay using a debit or credit card by clicking More Options on the PayPal page and entering your card details as a guest.
- Venmo: Venmo is also available. Select Venmo at checkout, and you'll be prompted to authorize the payment via your Venmo account.
- Credit/Debit Cards: You can always pay directly by entering your credit or debit card information. Select the Credit/Debit Card option and ensure that your billing address matches the address associated with your card.
- Other Payment Methods: If none of the above options are selected, click the Checkout button to explore more payment methods, including the option to pay via debit or credit card.
- When entering the Billing Address, make sure it matches the address associated with your payment method (credit/debit card, PayPal, etc.). This is crucial for successful payment processing. Do not use the Afghanistan shipping address here, as this will lead to payment issues.
- Review all the details carefully: your products, shipping address (Afghanistan), billing address (associated with your card), and the total cost.
- Confirm that any discount codes have been applied.
- Once everything is correct, click Place Order. A confirmation email will be sent with your order details, and you’ll receive updates on the status of your shipment.
- Your order will be processed and delivered to the Afghanistan address you provided. Check your email or account for updates on the delivery status.